We solve mission critical communication challenges.
At BSL Group (Business Systems Limited), we harness our expertise in enterprise communications solutions to transform the way businesses work.
"Having the infrastructure and platform in place really means we are not seeing the same peaks and troughs when managing customer demand, we can now be more consistent in our approach which has shown in our customer satisfaction forms."View Case Study
"The quality of recordings is far better than our previous systems. The software itself is superb; it is very flexible; all recordings are instantly available for retrieval."View Case Study
"Business Systems have been very helpful from start to finish. Teleopti is fantastic for creating different scenarios with my forecasting. The solution allows me to make informed decisions regarding assigning workload whilst being able to forecast with better accuracy"View Case Study
"Business Systems has gone beyond the traditional role of managed service provider offering Capita best of breed innovative solutions, on-demand support, flexibility and stability ensuring that Capita’s needs and those of our clients are met efficiently with measurable results."View Case Study
Who we work with
Enhance your business
Our experienced team can offer support with Monitoring and Compliance, Workforce Engagement Management and Cloud Communications.
Accelerating businesses with innovative solutions
We offer a range of pioneering products and services to suit the needs of businesses, contact centres, government and financial institutions.
"One of the most important parts of our business – our frontline Customer Experience Representatives, are finding their work life balance enhanced by features such as the MyTime app and shift trade boards which is not to be underestimated."View Case Study
We listen, you thrive
For over 30 years, Business Systems has helped companies unlock efficiency and opportunity by pushing the boundaries of what is possible with technology. From Cloud Communications and Call Recording, through to market leading Workforce Optimisation and Monitoring & Compliance software, we work closely with customers to implement solutions that deliver confidence, ROI and scalability.About Business Systems