The solution will further strengthen the position of Business Systems in the UK Financial Services call recording market
Business Systems UK (Ltd), a leading independent call recording and workforce optimisation specialist, announced today its ongoing partnership with O2, staying true to its commitment to offer its customers the most advanced solutions that best match their needs. With the addition of O2’s state-of-the-art Mobile Recording technology to its portfolio, the company is able to provide a truly comprehensive proposition to its Financial Services customers, who turn to Business Systems for advice on how to improve their processes to meet regulatory requirements without changing the way they interact with their clients.
Following regulatory pressures for greater control and transparency in customer interactions, the financial market has been anticipating the release of a robust mobile recording solution as the logical extension to their existing landline call recording infrastructures. Mobile Recording from O2 is a network-based solution that captures calls and text messages made and received on any mobile device, regardless of operating system. The solution also provides flexible service options and can be easily integrated to the existing equipment, whether it is on premise, hosted or hybrid.
Another advantage of O2’s Mobile Recording solution is that it is NICE and Verint SIP accredited, which means that by using SIP connections straight into existing NICE or Verint trading-floor recorders, all mobile and landline calls can be stored, retrieved and replayed in one compliance controlled environment. Business Systems has built an excellent reputation supporting both NICE and Verint call recording systems, which further underlines the business sense of its partnership with O2.
Stephen Thurston, Business Director at Business Systems comments “Business Systems caters for some of the most prominent organisations in the UK Financial Services market and they trust us to help them avert critical compliance and reputational risks with cutting edge, reliable solutions. We have already several successful implementations of O2’s Mobile Recording solution and we are confident that this is indeed a perfect fit for us and our customers.”
Mark Baggs, Product Manager, O2 Digital UK comments “We are delighted to have Business Systems on board selling the O2 Mobile Recording technology. They have an excellent reputation in the industry and have been selling, servicing and supporting call recording and related technology for over 25 years in the financial sector.”
About Business Systems (UK) Ltd
Business Systems is the UK’s largest independent provider of call recording and workforce optimisation solutions to organisations with critical phone-based interactions including Financial Institutions, Public Organisations, Emergency Services and many in-house and outsourced customer service centres. Solutions range from basic call recording (on premise, hosted and mobile) through to quality monitoring, speech analytics and workforce management tools. The company ensures high quality and fit-for-purpose implementations with a range of value added services including project management, consultancy, integration, training, and technical support.
O2 is the commercial brand of Telefónica UK Limited and is a leading digital communications company with the highest customer satisfaction for any mobile provider according to Ofcom. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK, as well as operating O2 Wifi and owning half of Tesco Mobile. O2 has over 450 retail stores and sponsors The O2, O2 Academy venues and the England rugby team. Read more about O2 at www.o2.co.uk/news.