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Contact Centre Agent

Cloud Contact Centre Platform

At Business Systems we offer Cloud Contact Centre platforms, as well as an integrated ecosystem of Cloud Communications solutions, working with key industry partners as well as developing our own solutions.

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Cloud Contact Centre Platform Solutions That Work For You

Working with top tier industry partners such as NICE inContact, Calabrio, Verint and Genesys enables us to offer the complete Workforce Optimisation and Call Recording suite in the cloud, as well as an integrated Cloud Communications portfolio, incorporating Contact Centre as a Service (CCaaS), Unified Communications as a Service (UCaaS) and SD-WAN offerings. Our Cloud Contact Centre Platform solutions are designed to provide contact centres with greater flexibility and scalability, solving challenges around rising customer demands, managing new contact centre channels, staying up to date with the latest software updates and providing agents with the right tools and training to increase productivity. 

We have been providing Cloud Contact Centre solutions and platforms for over 18 years. Our solutions have been deployed across some of the largest contact centres in the UK and EMEA, to help lower operating costs and provide increased flexibility.

Contact Centre Agent

Why Choose Business Systems?

At Business Systems, we have been providing Cloud Contact Centre platform technology for over 18 years, long before the ‘cloud phenomena’ took off. 

  1. One of the first European partners to adopt NICE inContact CXone
  2. One of the largest teams of Cloud Contact Centre and Workforce Optimisation consultants in the UK
  3. We offer an independent approach to Cloud Contact Centre technology
  4. We offer a complete integrated ecosystem of Cloud Communications technology, ensuring you will only have to work with one supplier
  5. Average response times of 24 minutes
  6. 24-hour service facility with a 365-day support capability