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Navigating and Adapting Your Contact Centre For The Future
Moving to a work from home model could be one of the most unexpected things that’s ever happened to your Contact Centre.
But it’s not impossible to work through this. In fact, it’s possible to improve remote agent performance and customer satisfaction, while also dealing with all the unique challenges of a remote workforce.
We’ve teamed up with our partners NICE inContact, to discuss how you can ‘Navigate And Adapt Your Contact Centre For The Future’.
- Develop processes specific to a remote workforce
- Boost agent morale and performance
- Incorporate work from home planning and scheduling tools
- Planned phased returns to work