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Customer Service - Contact Centre

The Power of Emotion In Customer Service

22 min read Download White Paper
Author Business Systems UK
Category Cloud Contact Centre Platform

Making customers happy in today’s environment is not just a good idea – it’s a necessity. A good customer experience means  customers are likely to spend more, be loyal and make recommendations to their friends and family.

And with the right digital customer service platform, every organisation can offer faster, results-driven service to cut costs and increase revenue by making more customers happy.

To help you excel in customer service, download our guide for top tips and research on the importance of customer experience. 

This guide covers the following topic/themes:

  • How digital customer service has influenced customer expectations
  • Why emotions matter in customer service
  • How positive emotions keep customers coming back
  • The most important emotions for customer loyalty
  • 10 barriers to customer delight, and how digital customer service overcomes them

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