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Support for discontinued call recording products

NICE Universe Quality Management

NICE Universe has been discontinued from the NICE product range, however Business Systems continues to provide support on a reasonable endeavours basis and can also provide a range of recommended Call Recording upgrade options to consider.

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Support and Upgrades for NICE Universe System

NICE Universe is used by organisations looking to monitor more than 100 staff and is designed for use with the NICE Systems recording range. 

Nice Universe Quality Management solution is designed to improve customer relationship management. Built on an open platform, NICE Universe could grow with the call centre, offering modules providing the ability to capture voice calls, email, chat, and screen activity, as well as providing  comprehensive analysis tools to help managers improve performance.

Contact Centre Technology

NICE Universe Overview

Ideal for large sites or multi-site operations, NICE Universe provides secure remote access to recorded calls via the Internet. Full automation of voice, data and screen capture ensures consistent, regular, quality monitoring across large and difficult-to-manage environments, setting performance benchmarks.
 
NICE Universe enables managers to assess training needs, by listening to calls and simultaneously monitoring screen activity, and to ensure that agents are using CRM software solutions effectively. 

If you are still operating a Nice Universe, it’s important you are aware that support for this solution is becoming more and more limited as well as data extraction less of a possibility, due to its costly nature.

As an alternative, organisations should consider upgrading their Mirra II solution to popular Call Recording products such as Red Box, NICE or Verint

Call Recording Support

Why Choose Business Systems?

Business Systems offers an independent and impartial approach to delivering Call Recording solutions. We partner with leading technology manufacturers such as NICE, Red Box, Calabrio and Verint. 

  1. Largest and most experienced team of Call Recording engineers in the UK
  2. 24-hour service facility with a 365-day support capability
  3. Ability to deliver Call Recording solutions globally with global support
  4. Independent approach allows us to recommend the best fit Call Recording solution for customers requirements 
  5. Over 30 years worth of experience in implementing and supporting Call Recording products 
  6. Partnerships with leading Call Recording manufacturers including NICE, Red Box and Verint
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